FAQ

The ICOP eShop offers standard ICOP products for small-quantity purchases, evaluation units, and samples. For volume purchases or customization requirements, please contact us and our sales team will assist you.

Yes. Customers must create an account before placing an order through the ICOP eShop.

The system will send email notifications after checkout and whenever the order status is updated.

If you need to change or cancel an order after it has been placed, reply to the order notification email and contact us. We will confirm the order status and whether the requested change can be made.

We currently accept PayPal/credit card, bank transfer, and ECPay credit card payments.

Prices displayed on the website exclude tax. For orders delivered within Taiwan, applicable tax is included in the total shown when the order is created. For international orders, customers are responsible for assisting with customs clearance and paying any applicable customs duties, import taxes, and related clearance charges in the destination country or region.

Yes. Our sales team will provide an invoice after the order has been shipped.

Please email the ICOP eShop team at info@icop.com.tw. We will help check the payment status.

Please complete the bank transfer within 3–5 business days so that we can continue processing your order. Customers in Taiwan: after completing the transfer, please reply to the order notification email with the last five digits of the bank account used for the transfer so that we can match the payment and confirm receipt. Customers in other countries: please email info@icop.com.tw with a copy of your bank remittance receipt so that we can verify the remitting account and payment details and confirm receipt of funds.

Yes. Inventory quantities on the website are updated in real time. If a product is out of stock, please contact us so that we can confirm future availability.

Please contact us regarding an out-of-stock product. A sales representative will confirm whether it can be pre-ordered and advise the expected availability.

The estimated lead time for products on the ICOP eShop is 10–15 business days, including order processing, packing, dispatch, and delivery. Actual arrival times may vary due to destination, customs clearance, remote-area service, or carrier conditions. If your order requires a different lead time or the schedule changes, our sales team will notify you by email.

The ICOP eShop does not currently sell discontinued products. If you need an alternative product, please contact us.

Shipping charges are calculated using the current FedEx rate and applicable exchange rate.

We ship via FedEx to destinations covered by its delivery service. Some remote areas may involve additional charges or delivery restrictions; we will notify you if either applies.

After your order has shipped, the ICOP eShop team will provide a tracking number so that you can follow its delivery progress.

International orders may be subject to local customs duties, import taxes, or related charges. These costs are the customer’s responsibility. We recommend checking with your local carrier or customs authority before ordering.

Hardware specifications are listed on each product page and normally describe the standard sales configuration. Datasheets, manuals, and related technical documents are available in the Download section of each product page.

You can filter and compare products by CPU, I/O, dimensions, operating system, application environment, and product type. Please refer to the individual product page for supported operating systems. If you need help with model selection, compatibility, a specific operating-system version, or an alternative model, please share your application requirements through our Contact Us page. For customization or a special configuration, please use the same page to confirm feasibility before ordering.

Contact ICOP: https://icop-shop.com/contact-us/

ICOP products are designed for long-term availability and stable supply. For a project requiring long-term procurement, please contact ICOP to confirm the product life cycle, supply schedule, and support arrangements.

Yes. All products on the ICOP eShop include a one-year warranty beginning on the shipment date.

Please contact the ICOP eShop sales team or the sales representative at your local ICOP branch, or use Contact Us. Please provide the product serial number (S/N) and model so that we can help assess the product condition, confirm its warranty status, and advise you on the next steps for a return, exchange, or repair.

Take photos as supporting evidence and contact the ICOP eShop team immediately. We will review the case and assist with the next steps.

Contact the ICOP eShop within seven days after receiving the product and provide the order number, a description of the issue, and relevant photos. After confirming a shipping error, pre-shipment damage, or another issue attributable to ICOP, we will help arrange a return, exchange, or refund. Please do not return a product before receiving confirmation.